Terms and Conditions

PUBLIC OFFER FOR THE PROVISION OF HOTEL SERVICES
"CAPS LOCK" LLP offers to conclude an agreement for the provision of hotel services with any individual who accepts the terms of this Agreement. The full and unconditional acceptance (acceptance) of the terms is considered the performance of a conclusive action by the guest - clicking the "Book" button located on the Website.
1. DEFINITIONS AND INTERPRETATION
1.1. Definitions
The following terms have the meanings set forth below, unless the context requires otherwise:
"Hotel" means "CAPS LOCK" LLP.
"Guest" means an individual to whom the Hotel provides hotel services under the terms of the Agreement.
"Parties" means the Hotel and the Guest jointly.
"Party" means the Hotel or the Guest.
"Day / day" means a calendar day, unless otherwise expressly stated in the Agreement.
"Business Day" means a day that is a working day in accordance with the legislation of the Republic of Kazakhstan.
"Card" means a plastic card with a magnetic stripe that allows the identification of the Guest as a resident of the Hotel.
"Agreement" means this agreement for the provision of hotel services concluded between the Hotel and the Guest, with all subsequent additions and amendments, as well as appendices.
"Legislation of the Republic of Kazakhstan" means the set of normative legal acts adopted in the established manner in the Republic of Kazakhstan.
"Third Parties" means any individual or legal entity other than the Parties.
"Website" means the Hotel's website located at: https://capslock.kz/.
"Booking and Payment Rules" means the document defining the procedure for booking rooms at the "Caps Lock" hotel and paying for hotel services.
"Tariffs" means the document containing the rates for hotel services.
"Rules of Stay" means the document establishing the rules of conduct for the Guest during their stay at the "Caps Lock" hotel.
"Privacy Policy" means the document defining the procedure for processing and using the Guest's personal information, including their personal data.
2. SUBJECT OF THE AGREEMENT
2.1. The subject of the Agreement is the provision of hotel services by the Hotel to the Guest in the manner and on the terms set forth below. An exhaustive list of the hotel services provided is indicated on the Website.
2.2. Hotel services are provided to the Guest at the "Caps Lock" chain hotels. The address of the specific hotel is chosen by the Guest when booking on the Website. The actual addresses of the hotels include, but are not limited to:

• Republic of Kazakhstan, Astana, Dinmukhamed Konayev St., 29V;
• The territories of the international airports of Astana and Almaty.

3. RIGHTS AND OBLIGATIONS OF THE HOTEL
3.1. The Hotel is obliged to:
3.1.1. Provide the Guest with the necessary information about hotel services by posting it on the Website and/or in the Agreement;
3.1.2. Provide hotel services properly.
3.2. The Hotel has the right to:
3.2.1. Demand that the Guest comply with the terms of the Agreement;
3.2.2. Demand full payment for hotel services from the Guest in the manner prescribed by the Agreement;
3.2.3. Terminate the Agreement, having notified the Guest 1 (one) day in advance, in case of violation of the terms of the Agreement by the Guest.
4. RIGHTS AND OBLIGATIONS OF THE GUEST
4.1. The Guest is obliged to:
4.1.1. Independently familiarize themselves with the list of hotel services on the Website;
4.1.2. Provide the Hotel with valid information about themselves and (if any) persons who will be staying with the Guest and/or on whose behalf they are concluding the Agreement;
4.1.3. Timely and properly pay for hotel services;
4.1.4. Comply with the Rules of Stay;
4.1.5. Pay for hotel services in the manner prescribed by the Agreement.
4.2. The Guest has the right to:
4.2.1. Demand proper performance of obligations under the Agreement from the Hotel.
5. PAYMENT FOR HOTEL SERVICES
5.1. The cost of hotel services is determined based on the Tariffs, which are applied on the principle of dynamic pricing depending on the hotel's occupancy and demand. The current cost is displayed on the Website at the time of booking. The final cost of services is fixed when the Guest clicks the "Book" button. Tariffs may vary depending on the location of the hotel and the type of accommodation (hourly or daily).
5.2. The procedure for booking rooms, its cancellation, payment, and refund is determined by the Booking and Payment Rules.
5.3. Each Party to this Agreement will be responsible for its own bank charges for transferring payments and for bank commissions.
6. TERM OF THE AGREEMENT
6.1. The Agreement is valid until the Parties have fully performed their obligations under it, or until its early termination in accordance with the provisions of the Legislation of the Republic of Kazakhstan and/or the Agreement.
7. LIABILITY OF THE PARTIES
7.1. For non-performance or improper performance of their obligations under the Agreement, the Parties are liable in accordance with the Legislation of the Republic of Kazakhstan and the Agreement.
7.2. Payment of fines, penalties, and forfeits, as well as compensation for losses, does not release the Parties from performing their obligations under this Agreement.
7.3. In case of damage and/or loss to the Hotel and/or Third Parties by the Guest, the Guest must compensate for the damage and/or losses at the request of the Hotel.
7.4. All penalties under this Agreement may be applied at the discretion of the Parties and are considered due for payment in the event and from the moment the corresponding demand is made.
7.5. The Hotel is liable for actual damage caused to the Guest in connection with the failure to provide the Guest with hotel services in the volume agreed by the Parties, within the limits of the booking cost, due to the fault of the Hotel.
7.6. The Hotel is not responsible for the loss of money, securities, and belongings by the Guest. For the avoidance of doubt, no relationship between the Guest and the Hotel can be interpreted as creating an obligation for the Hotel to store the Guest's property.
8. CONFIDENTIALITY
8.1. Confidentiality issues are governed by the Privacy Policy.
9. GROUNDS FOR EXEMPTION FROM LIABILITY FOR BREACH OF OBLIGATIONS UNDER THE AGREEMENT
9.1. The Parties are exempt from liability for non-performance or improper performance of their obligations under the Agreement if the performance or proper performance of obligations under the Agreement was impossible due to force majeure circumstances that could not have been prevented in any way by the Party referring to such circumstances.
9.2. The Hotel is not liable for non-performance or improper performance of its obligations under the Agreement if the performance or proper performance of obligations under the Agreement was caused by one of the following circumstances: natural disasters, earthquakes, mudflows, wildfires, avalanches, landslides, power outages, prohibitive or restrictive acts and other actions of the authorized bodies of the Republic of Kazakhstan, circumstances beyond the control of the Hotel and preventing the execution of the Agreement.
9.3. The Hotel is not liable for non-performance or improper performance of its obligations under the Agreement arising from the inaccuracy, insufficiency, or untimeliness of the information and documents provided by the Guest, as well as those arising from other violations of the terms of the Agreement by the Guest.
9.4. A Party subject to force majeure circumstances must notify the other Party in writing of the occurrence of such circumstances within 5 (five) calendar days from the date of their occurrence, and also provide supporting documents confirming the occurrence of such circumstances. Documents issued by authorized state bodies or other competent organizations of the Republic of Kazakhstan are sufficient proof of the occurrence of force majeure circumstances.
10. DISPUTE RESOLUTION PROCEDURE
10.1. All disputes and/or disagreements arising between the Parties under this Agreement and/or in connection with it shall, if possible, be resolved by the Parties through negotiations.
10.2. If it is impossible to resolve disputes and/or disagreements under this Agreement and/or in connection with it through negotiations, the disputes and/or disagreements shall be resolved by the Parties in a competent court, to whose jurisdiction the corresponding category of cases belongs, at the location of the Hotel's legal address, in the manner prescribed by the Legislation of the Republic of Kazakhstan.
11. MISCELLANEOUS
11.1. An integral part of the Agreement and mandatory for execution by the Parties are:
Tariffs;
Booking and Payment Rules;
Rules of Stay;
Privacy Policy.
11.2. The text of the Agreement, as well as the documents listed in clause 11.1 of the Agreement, is valid in the version, the date of which is indicated in the relevant document.
11.3. The Agreement may be terminated (cancelled) by mutual agreement of the Parties, as well as on the grounds and in the manner provided for by the terms of this Agreement, with all mutual settlements made prior to the date of termination of this Agreement.
11.4. For matters not regulated by the Agreement, the Parties are guided by the Legislation of the Republic of Kazakhstan.
11.5. The Parties agree that notifications made by means of e-mail correspondence, through messengers, by telephone are considered duly made. For the purposes of this clause, the Hotel's e-mail address is indicated in Article 12 of the Agreement, the Guest's e-mail address and phone number are indicated by the Guest themselves when booking or in the feedback form on the Website.
11.6. The Parties undertake to promptly notify each other of any anticipated changes in the course of the execution of the Agreement and to inform about additionally emerging circumstances that directly affect the performance by the Parties of the terms of the Agreement in writing.
12. HOTEL DETAILS
HOTEL
"CAPS LOCK" LLP
Legal address: Republic of Kazakhstan, Astana, Yesil district, Turan Ave., 24, 010000
e-mail: capslockfh@gmail.com
Bank details
BIN 200740020427
IIK KZ686018821000833991
Bank: Halyk Bank of Kazakhstan JSC
BIC: HSBKKZKX
Version of 04.09.2025
RULES OF STAY at the "Caps Lock" hotel
The Guest must:
a. observe silence, be polite to others;
b. treat the property and equipment of the Hotel with care;
c. strictly observe fire safety rules, exercise reasonable caution;
d. immediately inform the hotel administration upon discovering the loss of personal belongings from the room to take measures to find the missing items.
Guests are prohibited from:
a. leaving unauthorized persons in the capsule in their absence, as well as giving them the key;
b. storing dangerous items, flammable materials, weapons in the capsule;
c. keeping birds and animals in the capsule;
d. smoking in the capsule and throughout the hotel.
One adult is allowed to stay in one capsule. Co-staying with one child up to 7 years old is permitted.
Unauthorized persons are not allowed into the residential area without notifying the Hotel. The Hotel has the right to refuse entry to invited persons who are in a state of alcoholic, narcotic, toxic, or other intoxication.
At the invitation of the Guest, invited persons are allowed to be in the common areas (lobby) from 07:00 to 21:00. For an invited person to be in the room after 21:00, their accommodation in the hotel must be registered (if there are vacant places) in the manner prescribed by the Agreement.
The Guest is responsible for the timely departure of invited persons.
In case of violation of the terms of the Agreement by the Guest, the administration has the right to refuse the Guest further stay on the hotel premises and to terminate the Agreement.
Upon departure from the hotel, the Guest must make a full payment for all services provided to them, notify the administration of their departure, and hand over the key/card.
In case of discovery of forgotten items, the Hotel takes reasonable measures to return them to the owner. A message about the forgotten item is sent to the Guest in the manner prescribed by the Agreement for notifications. If it is necessary to send the item to the Guest, such sending is carried out at the expense of the Guest. If there is no response from the Guest within 3 days, the procedures established by the Legislation of the Republic of Kazakhstan for found items are applied to the item.
Version of 04.09.2025